Always taking your concerns to heart

Patient Relations


Our goal at College Medical Center is to provide you excellent healthcare with dignity and respect.

If you have any concerns, complaints, suggestions, or compliments, I am at your service to listen.

Please call me at (562) 997-2513, or e-mail me at

Angel Mendoza, Patient Relations Manager

You will not be penalized for filing a complaint.

If you wish to file a complaint with an external regulatory agency please contact:

California Department of Public Health

Acute & Ancillary Unit

3400 Aerojet Avenue #323

El Monte, CA 91731

(626) 569-7324 or (800) 228-1019

CIHQ Center for Improvement in Healthcare Quality



Center for Improvement in Healthcare Quality

  1. O. Box 3620

McKinney, TX 75070

Attn: Chief Executive Officer


(512) 661-2813


(805) 934-8588


College Medical Center takes pride in ensuring quality patient care in a safe environment.

College Medical Center is also committed to ethical business practices.

Whether you are a patient, visitor, employee, community or business partner,

if you have a concern regarding the hospital’s commitment to compliance with law,

regulation, standards or ethics, please let us know. Call us at: 1-877-611-5100

You may call anonymously and without fear of retaliation.

College Medical Center has a strictly enforced policy of non-retaliation.

Visiting Guidelines

Visiting Guidelines

General Visiting Hours 10:00 AM – 8:00 PM

At College Medical Center, we recognize that having your friends and family can help with the healing process.

Family and friends, in good health, including children accompanied by an adult, are welcome to visit during visiting hours or as arranged to accommodate patient and family needs. We respect our patients’ rights to restrict or refuse visitors. .

As a reminder, smoking is not allowed in the hospital or on its grounds.


One visitor may stay with the patient in the Same Day Surgery Center while awaiting surgery. All other visitors may stay in the waiting areas during surgery.

Our Pacific City Grill located on the first floor offers complimentary regular or decaffeinated fresh brewed coffee while you wait.


Only two visitors are permitted at a time, 10 minutes at a time. No visitors are permitted during the hours of 6:30p – 8:00p.

Children under the age of 12 are discouraged from visiting the unit, as part of our infection control program.


Monday – Friday: 7:00 p.m. – 8:00 p.m.

Saturday – Sunday, and Holidays: 2:00 p.m – 4:00 p.m. and 7:00 p.m. – 8:00 p.m.

When It Is Time To Leave

When it’s Time to Leave

Caring for you even after you have left our care

During your stay, your doctor and the staff will work with you to plan for your discharge.

Although we do everything we can to make your stay as comfortable as we can here at CMC, we realize that there is simply no place like home.

And at home is where the next phase of the healing process begins.


Our Case Managers can provide you with information about home health care, medical equipment, skilled nursing facilities, transportation, Meals-on-Wheels and other community resources.

We also offer assistance regarding Medicare, Medical, Social Security, State Disability and Worker’s Compensation.


When you are ready to leave the hospital, your doctor will write your discharge orders. Please make sure you understand your discharge instructions. Call your family or a friend ahead of time to arrange for a ride home or ask you nurse for assistance in arranging transportation.

To avoid additional hospital charges, please plan to leave by 11:00a. Please check your rooms carefully before you leave to be sure you have all of your personal belongings.

Also, be sure you understand your doctor’s instructions. If you have any questions, please ask your nurse.

Your nurse will assist you in gathering your belongings and check to make sure you return home with all items that you had upon arrival to the hospital, including any valuables that you may have in the hospital safe. You will then be escorted directly to your car.


In order to make sure you are discharged in a timely manner, please be sure to arrange transportation ahead of time or ask your nurse for assistance.

Your Rights and Responsibilities

Your Rights and Responsibilities

A Shared Vision for your healthcare

Our primary concern is your health while in our care. To make sure we provide you the best care possible, we need your assistance.

Our doctors and nurses can only do their best for you when you provide as much information as you can about your health and condition.

CMC considers you a partner in your own healthcare.


A patient has the responsibility to provide, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medication and other matters relating to her or her health.

A patient has the responsibility to report unexpected changes in his or her condition to the responsible practitioner.

A patient is responsible for reporting whether he or she clearly comprehends a contemplated course of action and what is expected of him or her.


A patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for his or her care. This may include following the instructions of nurses and other health personnel as they carry out the coordinated plan of care and implement the responsible practitioner’s orders and as they enforce the applicable hospital rules and regulations.

The patient is responsible for keeping appointments and notifying their responsible practitioner or the hospital when unable to do so for any reason.


The patient is responsible for his or her actions if he or she refuses treatment or does not follow the practitioner’s instructions.


The patient is responsible for assuring that the financial obligations of his or her health care are fulfilled as promptly as possible.


College Medical Center considers you a partner in your health care.

When you are well informed, participate in treatment decisions, and communicate openly with your doctor, you help make your care as effective as possible. You have the right to:

  • Considerate and respectful care, and to be made comfortable. You have the right to respect for your personal values and beliefs.
  • Have a family member (or other representative of your choosing) and your own physician notified promptly of your admission to the hospital.
  • Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of the other physicians and non-physicians who will see you.
  • Receive information about your health status, course of treatment, prospects for recovery and outcomes of care (including unanticipated outcomes) in terms you can understand. You have the right to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and forgoing or withdrawing life-sustaining treatment.
  • Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to five informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
  • Request or refuse treatment, the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment or services Your have the right to leave the hospital even against the ad vice of physicians, to the extent permitted by law.
  • Be advised if the hospital or personal physician proposes to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects.
  • Reasonable responses to any reasonable requests made for service.
  • Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. You may request or reject the use of any or all modalities to relieve pain, including opiate medication, if you suffer from server chronic intractable pain. The doctor may refuse to prescribe the opiate medication, but if so, must inform you that there are physicians who specialize in the treatment of sever chronic intractable pain with methods that include the use of opiates.
  • Formulate advance directives. This includes designation a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patients’ rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.
  • Have personal privacy respected. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms.
  • Confidential treatment of all communications and records pertaining to your care and stay in the hospital. Basic information may be released to the public, unless specifically prohibited in writing by you. Written permission shall be obtained before medical records are made available to anyone not directly concerned with you care, except as otherwise may be required or permitted by law.
  • Access information contained in your records within a reasonable time frame, except in certain circumstances specified by law.
  • Receive care in a safe setting, free from verbal or physical abuse or harassment. You have the right to access protective services including notifying government agencies of neglect or abuse.
  • Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
  • Reasonable continuity of care and to know in advance, the time and location of appointments, as well as the identity of the persons providing the care.
  • Be informed by the physician, or a delegate of the physician, of continuing health care requirements following discharge from the hospital. Upon your request, a friend or family member bay be provided this information also.
  • Know which hospital rules and policies apply to your conduct while a patient.
  • Designate visitors of your choosing, if you have decision-making capacity, whether or not the visitor is related by blood or marriage, unless:
    1. No visitors are allowed.
    2. The facility reasonably determines that the presence of a particular visitor would endanger the health or safety of a patient, a member of the health facility staff or other visitor to the health facility, or would significantly disrupt the operations of the facility.
  • Have your wishes considered, if you lack decision-making capacity, for the purposes of determining who may visit. The method of that consideration will be disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any persons living in your household.
  • Examine and receive an explanation of the hospital’s bill regardless of the source of payment.
  • Exercise these rights without regard to sex, economic status, educational background, race, color, religion, ancestry, national origin, sexual orientation or marital status or the source of payment for care.
  • File a grievance. If you want to file a grievance with College Medical Center, you may do so by wiring or by calling: College Medical Center, 2776 Pacific Avenue, Long Beach, CA 90806, Attention: Patient and Public Relations Department (562) 997-2513


  • The Grievance Committee will review each grievance and provide you with a written response within 5 days. The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process, and the date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Committee.

File a complaint with the state Department of Health Services regardless of whether you use the hospital’s grievance process. The state Department of Health Service’s phone number and address are: 5555 Ferguson Drive, Suite 320, Commerce, CA 90022;

(323) 869-8500

Patient Safety

Your Safety

Always a primary concern here at CMC

Your safety as a patient or visitor at College Medical Center is always a great concern to our staff.

CMC goes to great lengths to make sure that our hospital is a place where you and your family can feel safe and secure while in our care.

Our campus is monitored 24 hours a day by our on staff security department.


  • Always ask a member of your health care team to assist you in getting in and out of bed or wheelchairs.
  • Use the nurse call system when you wish to get up. Pressing the call light button will turn on a light at the nurses’ station and over your door. Someone will assist you promptly.
  • Your bedside rails ensure your safety, especially after surgery, after medications and during sleep. Please ask for assistance in getting out of bed.
  • Do not bring electrical equipment or appliances to the hospital unless absolutely necessary. These items must be inspected for safety if brought into the hospital.


Please give your nurse a list of names, dosage and how often you take all your current medications including prescription drugs, herbal medicine, over the counter and vitamins.

All medications you may have brought with you, including aspirin or Tylenol, should be returned home, as they can interfere or interact with tests or medicines ordered for you in the hospital. Your nurse will bring your medication and drug information to you as ordered by the physician.

Also, if you have any drug or food allergy, please inform your nurse or physician.

Your are encouraged to discuss questions regarding your medication treatment.


You may be asked to sign consent forms for certain types of treatment, tests, and or procedures. Your physician will have explained these tests or procedures. If you do not understand the procedure or test, you are asked to consent to, tell your nurse and your doctor will be notified.

It is important for you to understand the risks, benefits and alternatives available to you whenever you are undergoing anything other than a minor test or treatment.

Apply for Residency

Residency at College Medical Center

Post-Graduate Osteopathic Medical Education Program

College Medical’s Post-Graduate Osteopathic Medical Education Program provides the necessary resources to maintain quality training programs.

How to Apply

You can apply to the Residency at College Medical Center through the Electronic Residency Application Service (ERAS). Please note that the program is still listed in ERAS as Pacific Hospital Residency.

Visit ERAS.

Rotations Included in this Residency

The Residency at College Medical Center offers a robust course outline that will allow you to sample a variety of specialties. To view the three year rotation schedule, click here.

Why choose the Residency at College Medical Center

As a resident with College Medical Center, you will enjoy:

  • 14 Vacation days
  • 14 Continuing Medical Education (CME) days (R2 & R3 only)
  • $1000 CME reimbursement (R2 & $R3 only)
  • $2000 quarterly intern stipend
  • An opportunity to work with a culturally diverse population with unique medical needs
  • Hospital and clinic experience with broad exposure to a variety of medical conditions
  • The sunny climate near the beach in Southern California
  • Exposure to different specialities

Contact Us

If you have questions about how to apply or about the program, please contact:

Medical Education Department

(562) 997-2180

*The assets of Pacific Hospital of Long Beach were sold to College Medical Center effective October 9, 2013. College Medical Center is now operating as a full-service community hospital, focusing on providing high quality medical and behavioral services to the residents of Long Beach and its surrounding communities. Even though the name has changed, the medical education faculty, program and administration remain the same.

Medical Education

Department of Osteopathic Postgraduate Medical Education

A Medical Education Program Second To None In The West

College Medical Center is the new owner of the oldest osteopathic postgraduate training program in California, under the supervision and management of American Family Care Health Management/Molina Healthcare. We currently offer residencies in, family medicine, internal medicine, dermatology, and a one year traditional internship.

Our residencies provides the necessary resources for a broad-based clinical training for future ambulatory care clinicians, internists and hospitalist internists, with an emphasis on providing comprehensive medical care to serve socioeconomically, ethnically and clinically diverse patients.

Lastly, at College Medical Center, we take pride in our hospital and believe you will enjoy the warmth of our beautiful city and value forever the professionalism of our program.


The role of College Medical Center Osteopathic Graduate Medical Education Department is to provide an exceptional arena by which newly graduated physicians become competent licensed physicians. We are committed to a solid education and providing our residents with the tools and knowledge to become well-rounded, compassionate practitioners.


Our mission and priority is molding physicians of excellence. We strive to meet and exceed all standard teaching requirements through professional demeanor, personal integrity, medical expertise, teamwork, and excellent communications.


In addition to our outstanding faculty of salaried and volunteer physicians, what sets College Medical Center apart is our Resident operated Family Health Clinic which is located across the street from our primary hospital.

This clinic is fully supervised and an ambulatory clinic with our residents working in partnership with the patient’s primary care physician. The continuity of care between the residents and their patients extends in the inpatient setting, and competently prepares our residents for life after residency.

In addition, one day a week in the clinic, our residents meet with an Osteopathic Manipulative Medicine (OMM) attending. Our goal is to expand evaluation and treatment to encompass the patient’s medical as well as musculoskeletal diagnosis.


As a resident with College Medical Center, you will enjoy:

  • 14 vacation days
  • 14 Continuing Medical Education (CME) days (R2 &R3 only)
  • $1000 CME reimbursement (R2 &R3 only)
  • An opportunity to work with a culturally diverse population with unique medical needs
  • Hospital and clinic experience with broad exposure to a variety of medical conditions
  • The warm sunny climate near the beach in Southern California
  • Exposure to multiple specialties

Medical Staff Services

Wednesday, April 05, 2017

4:05 PM

Medical Staff Services

Thank You for Your interest in Joining College Medical Center

At College Medical Center, we strive to be a Center of Excellence in all that we do for our patients and employees.

CMC is a dynamic environment in which employees are empowered to act in the best interest of our patients. For over 50 years, we have provided a caring, nurturing atmosphere.

We invite you to join our family and become a part of our long-standing tradition of excellent service and patient care.

To contact the Medical Staff department call (562) 997-2330