PD.
Under the supervision of the Manager of Med.-Surg. Services, he/she develops and maintains positive communications with local area facilities that provides detox to improve the patient experience at College Medical Center.
QUALIFICATIONS
- Must have superior telephone skills and professional demeanor.
- Must possess the ability to multi-task and be extremely organized.
- Effective oral and written communication skills.
- Must be reliable, dependable, and foster an environment of collegiality and collaboration.
- Possesses a minimum of three (3) years’ experience in a customer service related field.
- Must have the ability to deal effectively with customers, patients and staff while demonstrating exceptional customer service skills.
- Proficient in Microsoft Office applications, such as Word and Excel.
- Must hold a driver’s license
- Must be detail oriented
WORKING CONDITIONS
Office environment. Occasional travel to various facilities.
MAJOR TASKS, DUTIES AND RESPONSIBILITIES
Job Specific duties
- Assists the clinical staff and personnel in assessing hospital processes and workflow to improve the patient experience.
- Visits local area facilities of Detox and applicable post-acute service recovery to improve communication.
- Maintains knowledge of services and changes at CMC, CHCM and CHC
- Work closely with inpatient units and Social Services
- Follows-up on referral sources to support appropriate use of services.
- Effectively demonstrates knowledge of current issues in the community.
- Effectively plans/coordinates new treatment program in-services to educate community and other referring organizations.
- Effectively demonstrates knowledge of the functioning and interdependence of all outreach processes: intake, screening, insurance verification, admission procedures and follow-up.
- Effectively demonstrates knowledge of community needs, issues and trends through quarterly community area plan, regular reporting mechanisms, communicating referral source needs and requests to appropriate personnel, and attending regular continuing education programs on clinical and administrative topics.
Salary: $32.00 per hour
